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Information Technology Degree Program: Help Desk & User Support

YCCC Certificate Programs are intended to equip students who are looking to enter the job market quickly with the skills they need. All of YCCC’s Certificate Programs are “stackable” - designed to allow the student’s Certificate credits to transfer into the Associate Degree program. Many students are choosing this option which allows them to earn the credentials they need to get started in their chosen career field and then complete their degree part-time while working.  

Certificate programs at YCCC are designed to lead to either employment and/or college transfer, and we want to provide prospective students with gainful employment disclosure information prior to admission/enrollment in those programs.
Please follow this link for more information:


The sequencing of courses in this program begins in the fall semester. Students entering in the spring or summer will likely take longer than two semesters to complete the program.

Program Description
The Help Desk and User Support Certificate Program prepares students to work in the information technology field troubleshooting end-user issues in a networked environment, supporting both internal and external customers. The program gives students hands-on experience in diagnosing problems, providing support, and handling basic administration of desktop and mobile operating systems, software packages, and LAN networks. The curriculum is designed to develop critical thinking skills and enable a student to be ready for today’s jobs and the ability to thrive in the ever-changing IT landscape.

Career Opportunities

Graduates will be prepared for entry level positions in a growth area for both Maine and for the nation. Possible jobs include: Helpdesk Specialist, User Support Specialist, and Consumer Support Technician. All courses in this certificate program may be applied to the Computer Technology AAS degree.
Are you wondering what careers you can explore with a degree or certificate?
Click the image below to take a quick career assessment.


Help Desk & User Support Program Sheet

Click image to download and print.

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York County Community College * 112 College Drive * Wells, ME 04090-5341 * 207 646 9282 | 800 580 3820