The sequencing of courses in this program begins in the fall semester. Students entering in the spring or summer will likely take longer than two semesters to complete the program.
The Help Desk and User Support Certificate Program prepares students to work in the information technology field troubleshooting end-user issues in a networked environment, supporting both internal and external customers. The program gives students hands-on experience in diagnosing problems, providing support, and handling basic administration of desktop and mobile operating systems, software packages, and LAN networks. The curriculum is designed to develop critical thinking skills and enable a student to be ready for today’s jobs and the ability to thrive in the ever-changing IT landscape.
Graduates will be prepared for entry level positions in a growth area for both Maine and for the nation. Possible jobs include: Helpdesk Specialist, User Support Specialist, and Consumer Support Technician. All courses in this certificate program may be applied to the Computer Technology AAS degree.
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