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Online Learning @ YCCC: Ask a Question

Guide for perspective students looking for an online course or program.

Login Troubles

Here are instructions for changing your password the first time you log into your Brightspace class, YCCC email, or the MyYCCC Portal.

If it's still not working, you'll need to put in a ticket with IT; make sure to give them as much detail as possible to help find a solution.

Ask a Question


Frequently Asked Questions

1. Where can I find Brightspace?

You can find a Brightspace link on the upper right hand corner of  the YCCC Portal Page:

2. What is the best browser for Brightspace?

Google Chrome, Safari, Firefox, and Microsoft Edge are the best browsers to use with Brightspace. DO NOT use Internet Explorer. If you use this browser, you will encounter issues while taking a test.

3. Do I need to take the Brightspace student orientation each semester?

No! You only need to take the Brightspace Student Orientation once. This course is for the benefit of our new students and students unfamiliar with Brightspace.

4. Why can't I see my online course?

Online credit courses will not be available until the first day of the term. Once the first day of the term starts @ 8 am, you will then see your courses in Brightspace. If you lose access to an online course, you may have been dropped for non-attendance or non-payment. Follow up with your instructor and the Enrollment Services Office for more information.

7. What should I know before taking a Brightspace test?

Review the test taking video here: Brightspace Quiz Guide

8. How do I request help with online learning?

If you need academic help with your online course, the first person to contact is your instructor. If you need technical assistance, you can request help here.

9.  How long should I have to wait until my instructor replies to my email?

Instructors typically reply within 24-48 hours to student emails from the time of receipt. IF you do not hear back from your instructor after 48 hours, please reach out to the Student Success Commons. If you email a faculty member on Friday @ 5pm, you may not receive a response until late Monday or early Tuesday. Do not procrastinate! Review your course work on Monday and email all questions to your instructor prior to Friday.

10. Is there an online YCCC bookstore?

Yes, you can purchase textbooks from the YCCC bookstore online. You can have books shipped directly to you using the YCCC Online Bookstore

13. Where can I download Word, Powerpoint or Excel for home use?

Students can download and install Word, Powerpoint or Excel for home use. Click here to access MS Office. Use your school email and password when prompted.

14. My Mindtap or MyLabs course access code does not work! What do I do?

We do not recommend purchasing your access codes via Amazon or other 3rd party. Only purchase access codes via the YCCC bookstore or through Brightspace. Amazon course access codes may not work at YCCC. Also, access codes have a defined shelf life. Access codes purchased 2 years ago, most likely will no longer work. If your access code was purchased via YCCC, you can contact the publisher technical support for assistance with obtaining a working access code. 

15. How do I use Word, Powerpoint or Excel?

Click here to access online video tutorials on using Word, Powerpoint or Excel.

16. How do I use Google Drive?

Click here to access online video tutorials on using Google Drive.

17. Is there online tutoring @ YCCC?

YES! Students can receive online tutoring in many subjects such as writing for all classes, math, science and Software Applications (CIS 115).  For more information, contact the Student Success Commons.

18. I was dropped from my online course! What happened?

Students can be dropped for numerous reasons. The two main reasons for being dropped from a course is due to lack of attendance or lack of payment. Attendance in an online course is defined by completing weekly work. Logging in does not qualify as attendance. You must complete weekly work to earn attendance credit. If you go more than two weeks without completing work in your course, then you may be dropped for non-attendance. Contact your instructor for more information.

19. Brightspace is doing weird things! What do I do?

Most issues with Brightspace are due to using an unsupported web browser. The best web browser to use with Brightspace is Firefox. If something does not work in Brightspace, try the following prior to contacting support. (1) Make sure your browser is up to date. (2) Clear your history/cache, (3) Logout and close your browser, and (4) Reopen your browser and try Brightspace again. Still having issues? Brightspace Help Link

20. Is Brightspace down?

Brightspace has a 99% up time. It is rarely down. In some cases, your home internet connection or your computer is the reason you may not be able to access Brightspace. Click here to tell if Brightspace is up and running.

21. Where can I find my grades in my online course?

All online courses should have a Grades section at the top of the screen within your course.

22. I can't find my course menu! What is going on?

Select Content at the top of the page within your course. Your Content menu has the option of being hidden. Look for a thin, long box containing a small black arrow on the left hand side of your screen and clock it to make your Content reappear.

23. Do I need to use my YCCC email account?

Yes! You need to use your YCCC school email while you take courses @ YCCC. Faculty may not respond to you if you are using a private email address. The main reason we require students to use the YVCC email system is that we can verify your identify via school email. You can access school email here.

24. How do I copy and paste into Brightspace?

To copy, select your text and hold Ctrl + C at the same time. To paste, select the location you would like your text and hold Ctrl + V at the same time.

25. How do I take a screen shot (Windows)?

Click here to learn how to take a screen shot.

26. How do I upload an assignment and check to see if it was uploaded?

Click here to learn how upload and verify a Brightspace assignment upload.

27. How do I create a PDF using school google drive?

Click here to learn how to create a PDF using school google drive.

28. How do I save an open office document as a word document?

Click here to learn how to save an open office document as a word document.

30. Can I use a mobile device with online learning (iPhone, Tablet, etc)

Yes, but it is not recommended for daily use.

31. Should I save my work offline?

Yes! Save offline copies of ALL of your work when possible. This provides you with a backup copy in case there are technical problems. Write your discussions, assignments, etc. in Word or Pages and save it THEN copy and paste it into your course.

32. Help I lost my discussion board post! What do I do?

Students are advised to type up long discussion board posts offline in Word. Then copy and paste this word document into the discussion board. DO NOT attach the word document. Just copy and paste the text into the discussion board post. 

33. How do I hide old courses?

Old courses will drop off after the following semester ends. This ensures you have access to your grades and work for some time before it disappears.